COMMERCE 2BC3 Chapter Notes - Chapter 7: Performance Appraisal, Inflection Point, Job Rotation
31 Aug 2016
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Voluntary turnover: turnover initiated by employees (whom company want to keep) Involuntary turnover: initiated by organization (of people who prefer to stay) Replacing workers: ,000 for managerial, ,000 for clerical. Top performers are 300% more productive than the average. Progression of withdrawal: dissatisfied workers take on a behaviour set in succession, to avoid work. Causes of dissatisfaction: ---- job dissatisfaction --- job withdrawal --- manifestations. Because employer got sick of behaviour and poor performance. Absenteeism/tardiness when you cannot leave job right away. Certain critical incidents serve as inflection point in decision to leave. Job satisfaction: perception that a job allows fulfillment of important job values. Part of establishing social plan (document negotiated between unions and management. Deals with severance pay, and support in finding new jobs. Strong cultural norms for napping, treat with respect, just get your points across. Job enrichment (increase complexity, may involve training: flexible scheduling (for child care, work life-balance)
