COMMERCE 2BC3 Lecture Notes - Lecture 7: Critical Incident Technique, Specific Performance, Job Analysis
14 Dec 2017
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12: customers and investors provide financial resources that allow organizations to survive. Job stat. and retention require are related to performance, especially in the service industry: voluntary turnover: turnover initiated by employees (often whom the company would prefer to keep) Involuntary turnover: turnover initiated by the organization (often among people who would prefer to stay) Top performers are 300% more productive than ave. workers retaining them is hard. Replacing worker is very expensive: 50k for managerial workers and 25k for clerical. Lack of work engagement begins when employees become dissatisfied with something and begin to withdraw from the job in one way or another. Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation: different manifestations of job withdrawal: behavior change, physical job o withdrawal, and psychological job withdrawal. If the dissatisfaction is with the employer as a whole, the employee will display a low level of org commitment o.
