Introduction: data: raw facts that describe the characteristics of an event. Information: data converted into a meaningful useful context. Understanding information: the incredible growth in sales of the enterprise search appliance tool is a strong indicator that businesses desire technologies that help organize and provide access to information. Informational granularity: refers to the extent of detail within the information (fine and detailed or coarse and abstract information): employees must be able to correlate the different levels, formats, and granularities of information when making decisions, range. Individual: department, enterprise, examples, sales, expenses, budgets, etc. can be conceptualized at each of these levels. Letters, memos, faxes, e-mails, reports, marketing materials, training materials (i. e. ms word) Presentation product, strategy, process, financial, customer, competitor (i. e. ms powerpoint) Spreadsheet sales, marketing, industry, financial, competitor, customer, order (i. e. ms excel) Customer, employee, sales, order, supplier, manufacturer (i. e. ms access) How many units of each honda model were sold by each sales person in.