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Chapter 2

COMM 151 Chapter Notes - Chapter 2: Social Cognitive Theory, Job Satisfaction, Proactivity

Course Code
COMM 151
Christopher Miners

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COMM 151: Chapter Two 2018-01-23
Personality and Learning
Personality: The relatively stable set of psychological characteristics that influences the way an
individual interacts with their environment.
Approaches to Personality and Organizational Behaviour:
1. Dispositional Approach: Individuals possess stable traits or characteristics that influence
their attitudes and behaviours.
2. Situational Approach: Characteristics of the organizational setting influence people’s
attitudes and behaviours.
3. Interactionist Approach: Individuals’ attitudes and behaviour are a function of both
dispositions and the situation.
Trait Activation Theory: Traits lead to certain behaviours only when the situation makes the need
for the trait salient.
Five-Factor Model of Personality:
1. Extraversion
2. Emotional Stability (Neuroticism)
3. Agreeableness
4. Conscientiousness
5. Openness to Experience
Independent of one another
Scoring higher in each of these areas generally leads to improved job performance
Conscientiousness is the best predictor of overall job performance
Significantly related to motivation, especially emotional stability and conscientiousness
High conscientiousness, extraversion and emotional stability have been associated with
higher income and job status
Locus of Control:
High internal control: Believe behaviour is determined by self-initiative, personal actions
and free will
High external control: Believe behaviour is determined by luck, fate and powerful people
People who are higher internal control are more satisfied with and committed to their jobs
o They also earn more money and achieve higher positions in their organizations
The extent to which people observe and regulate how they appear and behave in social
settings and relationships
High-self monitors are more likely to perform at a higher level and emerge as leaders, but
also more likely to experience stress
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