GMS 200 Chapter Notes -Ethnocentrism, Active Listening, Nonverbal Communication

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

Gms ch 11 leading and leadership development. Leadership is the process of inspiring others to work hard to accomplish important tasks. It is one of the four functions that constitute the management process (leading, planning, controlling and organizing). Leading is to inspire effort; communicate the vision, build enthusiasm, and motivate commitment, and hard work. Leadership and power: power is the ability to get someone else to do something you want done, or to make things happen the way you want. The three bases of position power are reward power, coercive power, and legitimate power. The two bases of person power are expertise and reference. Sources of power: power of the position: based on things managers can offer to others and power of the person: based on how managers are viewed by others. Position power: reward power is the ability to influence through rewards. Coercive power is the ability to influence through punishment.