GMS 401 Chapter : chapter note
9 Feb 2012
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Document Summary
Chapter 4- product design, system design: design for success. Essence of any organization is the products and services its offers. Product design: determining the form and function of the product. Product and service design is a major factor in the success of the organization through: Cost, quality( 80% of quality is determined during design stage) , time to market, customer satisfaction, competitive advantage. Trends in product and service design: customer satisfaction, reducing time to produce and introduce new products on the market, the organization"s capabilities to produce or deliver the item, environmental concerns, designing product & services that are user friendly . Consists of top management and oversees and directs the design/development activities. Authorizing new products, reviewing their progress at phase review point, allocating resources across different project, and ensuring consistency between company strategy structured development process. Involves breaking each phase into steps and each step into activities, determining their precedence relationships, scheduling, and execution and control.
