GMS 200 Chapter Notes - Chapter 2: Total Quality Management, Electronic Body Music, Intellectual Capital

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Ado Abdoulkadre

Document Summary

Chapter 2: management learning past and present. Accommodator: like hands-on activities to learn by doing. Converger: like to experiment, to learn by problem solving. Assimilator: likes logical reasoning to learn by information. Frederick taylor, the principles of scientific management . Develop rules of motion, standardized work implements and proper working conditions for every job. Carefully select workers with right abilities for job. Carefully train workers and provide proper incentives. Support workers by carefully planning their work and removing obstacles. Goal: to improve productivity of people at work. Motion study (1st principle): the science of reducing a task to its basic physical motions. Train supervisors to support workers so they can perform jobs to the best of their abilities. Henri fayol, administration industrials of genetics : proper management of organization and people within. Scalar chain: there should be clear and unbroken line of communication from top to bottom of organization.