GMS 200 Chapter 13: Chapter 13.docx

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Bamidele Adekunle

Document Summary

Chapter 13: data are raw facts and observations. Information technology helps us acquire, store, and process information. Informational roles information sought, received, transferred among insiders and outsiders. Crisis management is preparation for the management of crises that threaten an organization"s health and well-being: decision conditions, a certain environment offers complete information on possible action alternatives and their consequences. Alternative courses of action and their outcomes are known to decision: a risk environment lacks complete information but offers probabilities of the likely outcomes for possible action alternatives. Decision-maker views alternatives and their outcomes in terms of: an uncertain environment lacks so much information that it is difficult to assign probabilities to the likely outcomes of alternatives. A cost-benefit analysis involves comparing the costs and benefits of each potential course of action. Criteria for analyzing: costs, benefits, timeliness, acceptability, ethical soundness, step 3: make decision and conduct ethics double-check.