GMS 200 Chapter 1: Chapter 1 notes

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

The theme in today s working environment is: respect, participation, empowerment. Intellectual capital: is the collective brainpower or shared knowledge of a workforce that can be used to create value. The ultimate challenge of any organization is to combine the talents of many people, sometimes thousands of them to achieve a unique and significant result. Knowledge worker: is someone whose mind is a critical asset to employers. The workforce diversity: describes differences among workers among workers in gender, age, race, ethnicity and religion. Prejudice: is the display of negative, irrational attitudes towards members of diverse population. (sets the stage for diversity bias) Discrimination: prejudice becomes active discrimination when visible minority members are unfairly treated and denied the full benefits of organizational membership. Glass ceiling effect: is an invisible barrier limiting career advancement of women and minorities. Globalization: is the worldwide interdependence of resource flows, product markets and business competition that characterize our new economy.