GMS 200 Chapter Notes - Chapter 12: Psychological Contract, Type A And Type B Personality Theory, Impression Management

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Franklin Ramsoomair

Document Summary

Perception: the process through which people receive, organize, and interpret information from the environment. Psychological contract: the set of individual expectations about the employment relationship. Attribution: is the process of explaining events. Attribution error: overestimates internal factors and underestimates external factors as influences on someone"s behaviour. Self-serving bias: explains personal successes by internal causes and personal failures by external causes. Stereotypes: occurs when attributes commonly associated with a group are assigned to an individual. Halo effects: occurs when one attribute is used to develop an overall impression of a person or situation. Selective perception: the tendency to define problems from one"s own point of view. Projection: the assignment of personal attributes to other individuals. Impression management: the systematic attempt to influence how others perceive us. Personality: profile of characteristics making a person unique from others. Agreeableness; being good natured, cooperative, and trusting. Emotional stability: being relaxed, secure, and unworried. Openness to experience: being curious, receptive to new ideas, and imaginative.