GMS 401 Chapter Notes - Chapter 1-5: Flowchart, Automated Guided Vehicle, Aisle
21 Sep 2017
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Chapter 1 the challenge of operations management. 3 key functions of any business creating g/s: marketing generate demand, takes order, nothing happens until there is sale productions/operations creates the product finance/accounting tracks how well org. is doing, pays bills, collects money. Operations in the service sector services = economic activities that typically produce an intangible product (such as education, entertainment, lodging, government, financial, and health services) Service pay low paying service industries not always true e. g. ) operations manager in maintenance/computer services true for arts, entertainment, recreation. What operations managers do: management process = the application of planning, organizing, staffing, leading, and controlling to the achievement of objectives, managing quality. 10 major decisions of om design of g/s human resources and job design supply-chain management inventory, materials requirement planning and jit intermediate and short-term scheduling process and capacity design location strategy layout strategy: maintenance.
