GMS 528 Chapter Notes - Chapter 5: Quality Function Deployment, Performance Metric, Brad Delson
31 Mar 2015
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Customer needs are generally expressed in the language of the customer. Helpful in developing a clear sense of issues of interest to customers. Little specific guidance about how a to design and engineer o. Spell out measurable detail what the product has to do. Does not tell the team how to address customer needs: represent unambiguous agreement on what the team will attempt to achieve in order to satisfy the need. Product specification precise description of what the product has to do o. Specification, technical specification key design variables of the product. Specification consists of a metric and a value. Target specification hopes and aspirations of the team o. Established before the team knows what constraints the product technology will place on what can be achieved: refined after a product concept has been selected. Final specification frequently make hard trade offs among different desirable characteristics: documented in contract book.
