HTH 601 Chapter Notes - Chapter 2: Presenteeism, Job Performance, Proactivity

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Mars model of individual behaviour and performance: factor of mard model that direct predictors of employee performance, customer service, co- worker collegiality, ethical behaviour & other forms of voluntary behaviour in workplace. Employee motivation internal forces that affect a person"s voluntary choice of behaviour (cognitive (thoughts) & emotional conditions that directly cause to move) Persistence: continuing effort for certain amount of time (sustain effort until reach goal/ give up beforehand) Ability natural aptitudes & learned capabilities required to successfully complete task. Aptitudes: talent that help employees learn specific tasks more quickly & perform better learned capabilities: skills & knowledge that currently possess. Main elements of competencies: characteristics of person that result in superior performance strategy of person s abilities w/ job requirement matching. Select applicants who already demonstrate required competencies train employees who lack specific knowledge/ skill needed for job. Redesign jobs so employees are given tasks w/in current abilities.