HTH 601 Chapter Notes - Chapter 5: Employee Engagement, Drive Theory, Social Cognitive Theory

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Motivation: forces w/in person that affect direction, intensify (level of effort) & persistence (amount of time) of voluntary behavior toward particular goal (direction) Motivational forces of emotions channeled toward specific goals to correct deficiencies/ imbalances. Model lacks empirical support, does not fit into one-size-fits-all needs hierarchy: need hierarchy is unique to each person, not universal (main problem) Mcclelland"s learned needs theory: needs can be strengthened/ weakened through reinforcement, learning & social conditions, 3 learned" needs. Need for achievement (nach): want to accomplish reasonably challenging goals & desire unambiguous feedback & recognition for success. Need for affiliation (naff): seek approval from others, conform to others" wishes & expectations, avoid conflict & confrontation; effective decision makes have low naff. Need for power (npow): desire to control environment include ppl & material resources to benefit either themselves (personalized power)/ others (socialized power) Rely on persuasive communication, leadership, publicly evaluate situations.