HTH 601 Chapter Notes - Chapter 10: Centrality, Job Performance, Ingratiation

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Chapter 10 power and influence in the workplace. The meaning of power: power: capacity of a person, team / org to influence others, features. Not act of changing someone"s attitudes/ behavior; only potential to do so. Bases on target"s perception that power holder controls valuable sources that help to achieve goals. Generate power by convincing others that control smtg of value, whether/ not actually control resource involves asymmetric (unequal) dependence of one party on another party. Countervailing power: capacity of a person, team/ org. to keep a more powerful person / group in exchange relationship. Power relationship depends on min level of trust (level of expectation that more powerful party will deliver resource) Legitimate power: agreement among org. al members that ppl in certain roles can request certain behavior of others, perceived right/ obligations originates from formal job description & informal rules of conduct, restrictions.