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MHR 405 Chapter 6: Chapter 6

32 views9 pages
rosedeer364
23 Apr 2011
School
Ryerson University
Department
Human Resources
Course
MHR 405
Professor
Louis Pike

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Document Summary

The importance of effective interpersonal and organization-wide communication: communication is the process by which information is exchanged between a sender a receiver with the goal of reaching mutual understanding, it includes verbal, nonverbal (facial expressions) and written communication. A communication process model: main parts of a communication process model are a sender, a receiver, a channel for transmission, barriers, and a feedback loop, sender is the person creating the message. forms the message and then encode it into a message that can be transmitted like words, gestures, pictures: receiver is the person receiving the message. It is the study of body movements including posture: kinesics is different in every culture. It is used to sense others" emotional states: emotional intelligence (eq) is the ability to recognize and manage emotion in oneself and in others. 6 facial expressions are almost common in many cultures: happiness, fear, sadness, surprise, anger www. notesolution. com, disgust, facial and eye behavior varies throughout the world.

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Related Questions

What links are there between intercultural communication and interpersonal communication?

Explain why organizational and personal barriers to communication arise.

Cell phones and other electronic toys have become an integral part of our lives. Many people feel they must have their cell phones handy at all times! Whether texting, in particular, is ruining the way we communicate has become a controversial topic discussed by many. Texting lingo results in brief forms of communication that appear to be disrespectful and immature in the business world. Yet, many younger employees continue to use text lingo, including the use of emoticons, at the ends of their sentences, when communicating with their superiors. Such forms of communication can set an improper tone for messages, negatively impact how the receiver interprets the message and lead to misunderstanding of the intent of the message. For the younger generation, using text lingo comes naturally. But particular attention should be given to those receiving it.

1. In what way(s) has texting made you a worse communicator? In what way(s) has texting made you a better communicator?

2. As texting remains a prominent form of communication, might text lingo become a standard part of business communication in the future? Explain.

3. Provide some examples of when you would and would not use text lingo in your communications. Source: Greg Beaubien, “Texting Lingo Blowing Many Young Candidates’ Job Chances,” Public Relations Tactics, December 2008, Vol. 15, Issue 9, p. 4.