ITM 102 Chapter Notes - Chapter 2: Social Business, Customer Service, Business Intelligence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Bharat Shah

Document Summary

Manner in which work is organized, coordinated, and focused to produce a valuable product or service. Allowing many people to access information replacing sequential steps with tasks performed simultaneously. Transaction processing systems: computerized system that performs and records the daily routine transactions necessary to conduct business like sales and order entry, payroll, shipping . Keeps track of activities and transactions (sales, receipts, cash) Delivers information to support management decision making. Business intelligence: contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers make more informed decisions. Management information systems (mis): provides middle managers with reports on organizations current performance. Provides answers to routine questions [lists total pounds of lettuce used this quarter by fast food chains) Decision-support systems (dss): focuses on rapidly changing problems. (what would be the impact on production schedules if we were to double sales in the month of december?) Executive support systems (fss): address non-routine decisions.