ITM 100 Chapter Notes - Chapter 2: Systems Theory, Charn, Human Relations Movement

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debashish Roy

Document Summary

Gms chapter 2 notes: management learning, past to present. Frederi(cid:272)k ta(cid:455)lor is k(cid:374)o(cid:449)(cid:374) as the (cid:862)father(cid:863) of scientific management. Employees are robots emphasizes careful selection and training of workers and supervisory support. Motion study: science of reducing task to its basic physical motions. Goal is to improve productivity of people at work. Henri fayol introduced the following key principles of management (among others): Views on proper management and people within them: division of labor: specialization of work will result in continuous improvements in skills. Bureaucracy: rational and efficient form of organization founded on logic, order and legitimate authority. Impersonality: impartial and uniformly applied treatment (no special treatment: careers based on merit: workers are selected on performance, competency and performance. Concerned people were in position of authority because of social standing not job capabilities. Advantages: efficiency in using resources, fairness in treatment of employees and clients.