ITM 102 Chapter Notes - Chapter 2: Document Management System, Google Sites, Web Conferencing

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Robert Hudyma

Document Summary

Business processes manner in which work is organized, coordinated, and focused to produce a valuable product or service. Collection of activities required to produce a product or service. Can determine how well the organization can execute its business and can be a source of strategic advantage. Information systems automate parts of business processes, and can help organizations redesign and streamline these processes. Used to keep track of basic activities and transactions of organization ( sales, receipts, cash deposits, payroll) Computerized system that performs and records daily routine transactions, such as sales order entry and payroll. Managers need this system to monitor the status of internal operations and the firm"s interactions with the external environment. Focus on delivering information to support management decision making. Business intelligence is a modern term for data and software tools for organizing, analyzing and providing access to data to help managers and other enterprise users make more informed decisions.