ITM 102 Chapter Notes - Chapter 2: Transaction Processing, Decision Support System, Business Process

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Different levels of business require different information types. Operational employees develop, control and maintain core business activities required to run the day-to-day operations. Operational decisions are structural decisions, which arise in situations where established processes offer potential solutions. Made frequently and often repetitive, such as employee staffing schedules, weekly production schedules, etc. Managerial (sometimes called tactical) managers cover short and medium range plans, schedules and budgets, as well as procedures, policies and business practices. They also allocate resources to and monitor the performance of sub-units (project teams, work groups), and these situations are called semi-structured decisions in which structured process offer potential solutions, but not enough to lead a definite decision. Strategic at the strategic level, managers develop overall business strategies, goals and objectives as part of the company"s overall direction in relation to politics, economy and business environment. There are highly unstructured decisions where decision makers have no procedures or rules to guide them to the right choice.