Textbook Notes (270,000)
CA (160,000)
Ryerson (10,000)
ITM (800)
ITM 102 (300)
Chapter 3-4

ITM 102 Chapter Notes - Chapter 3-4: Cisco Systems, E-Commerce, Information System


Department
Information Technology Management
Course Code
ITM 102
Professor
Louis Pike
Chapter
3-4

Page:
of 3
Question 1 1 out of 1 points
An example of a professional bureaucracy is a
Answer
Selected Answer:
school system.
Question 2 1 out of 1 points
Rogers Cable was the sole supplier of iPhones in Canada for two years, but now Telus and
Bell can market iPhones in Canada; this illustrates the competitive force of ________.
Answer
Selected Answer:
new market entrants
Question 3 1 out of 1 points
The effect of the Internet has been to raise bargaining power over suppliers.
Answer
Selected Answer:
Question 4 1 out of 1 points
The ________ model is used to describe the interaction of external forces that affect an
organization's strategy and ability to compete.
Answer
Selected Answer:
competitive forces
Question 5 1 out of 1 points
Ethical issues in information systems have been given new urgency by the rise of the Internet
and electronic commerce.
Answer
Selected Answer:
Question 6 1 out of 1 points
Chapters.Indigo.ca keeps track of user preferences for book and CD purchases and can
recommend titles purchased by others to its customers. This illustrates a firm using a low-cost
leadership strategy.
Answer
Selected Answer:
False
Question 7 1 out of 1 points
Doors Inc. has just developed a new software that helps put in state of the art manufacturing
techniques into plants. A quick search of the Internet reveals that another company in China
already has a copy of their software that has not yet been put on the market. The moral
dimension best described by this scenario is
Answer
Selected Answer:
property rights and obligations.
Question 8 1 out of 1 points
Information systems make it possible for companies such as ________ to outsource their
production to contract manufacturers such as Flextronics instead of making their products
themselves.
Answer
Selected Answer:
Cisco Systems and Dell Inc.
Question 9 1 out of 1 points
Barb is buying a book online. They are asking her to give them a large amount of personal
information before she is able to buy the book. The book site describes what will happen with
the information and they also provide a way for Barb to ask them to collect no more data on
her. The principle best described by this scenario is
Answer
Selected Answer:
informed consent
Question 10 1 out of 1 points
Information systems and organizations influence one another.
Answer
Selected Answer:
Question 11 1 out of 1 points
Software is protected from being stolen, replicated, and sold by anyone but the owner of the
software or those given his permission by what law?
Answer
Selected Answer:
Canadian copyright law
Question 12 1 out of 1 points
The major ethical, social, and political issues raised by information systems include property
rights and obligations.
Answer
Selected Answer:
Question 13 1 out of 1 points
Books Inc. sell books at their Web site. They have a policy of putting tiny files on their clients
computers to track visits to their site. This tiny program can customize the clients next visit to
Books Inc. site. This tiny files is a ________.
Answer
Selected Answer:
cookie
Question 14 1 out of 1 points
Liability extends the concept of responsibility further to the area of laws.
Answer
Selected Answer:
Question 15 1 out of 1 points
Ethics are principles of right and wrong that can be used by individuals acting as free moral
agents to make choices to guide their behaviour.
Answer
Selected Answer:
Question 16 1 out of 1 points
An adhocracy is a knowledge-based organization where goods and services depend on the
expertise and knowledge of professionals.
Answer
Selected Answer:
False
Question 17 1 out of 1 points
Nonobvious relationship awareness (NORA) is technology that can find obscure hidden
connections between people or other entities by analyzing information from many different
sources to correlate relationships.
Answer
Selected Answer:
Question 18 0 out of 1 points
Information systems
Answer
Selected Answer:
raise ethical questions primarily related to information rights and obligations.
Question 19 1 out of 1 points
Business processes are collections of
Answer
Selected Answer:
routines.
Question 20 1 out of 1 points
A Professional bureaucracy is a large bureaucracy existing in a slowly changing environment,
producing standard products.
Answer
Selected Answer:
False