ITM 410 Chapter Notes - Chapter 3: Euclidean Distance, Emerging Technologies, Industrial Robot

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Margaret Plaza

Document Summary

Process strategy specifies the pattern of decisions made in managing processes so that the processes will achieve their competitive priorities: it guides a variety of process decisions, 4 basic process decisions. Supply chain processes are business processes that have external customers or suppliers. Table 3. 1 has some common supply chain processes. Processes are found in various areas such as in accounting, finance, hr, management information systems & marketing: table 3. 2 lists some business processes that are outside the operations area. 1 recurring question in managing processes is deciding how to provide services or make products: many choices are available in selecting hr, equipment, outsourced services, materials, work flows & methods that transform inputs into outputs. Another choice is which processes are to be done in-house & which processes are to be outsourced: this decision helps to define the supply chain. Operations managers must consider 4 process decisions: figure 3. 1 shows them, the 4 process decisions are.