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Chapter 6

Chapter 6

9 Pages
87 Views

Department
Human Resources
Course Code
MHR 405
Professor
Louis Pike

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Chapter 6 – Interpersonal and organization-wide communication
The importance of effective interpersonal and organization-wide communication
Communication is the process by which information is exchanged between a sender a
receiver with the goal of reaching mutual understanding
oIt includes verbal, nonverbal (facial expressions) and written communication
1 large study of managers in different types of jobs and industries found that managers
with the most effective work units engaged in frequent communication with their
employees, whereas the managers with the highest promotion rates engaged in
networking activities with superiors
Effective communication is a key foundation for human relationships both at work and
outside of work
A communication process model
Main parts of a communication process model are a sender, a receiver, a channel for
transmission, barriers, and a feedback loop
oSender is the person creating the message
Forms the message and then encode it into a message that can be
transmitted like words, gestures, pictures
oReceiver is the person receiving the message
Receives the message and then decode or understand the message
Message contains the thoughts and feelings that the communicator intends to show in the
receiver
Message has 2 primary parts
oThe thought or theoretical part of the message (its content)
oThe feeling or emotional part of the message (its affect)
Feedback is any information that people receive about their behavior or performance, its
effect on others, or comparison to a standard or expectation
oFeedback occurs when the receiver provides the communicator with a verbal or
nonverbal response to the message
www.notesolution.com
Nonverbal communication
Nonverbal communication are all parts of communication that do not involve words
oWords only communicate 7% of the meaning that a receiver receives from a
message
o38% comes from the tone of voice
o55% comes from other nonverbal cues
oIt includes tone of voice, pitch, loudness, body language, gestures and laughs
There are 4 dimensions of nonverbal communication
oKinesics (body movements)
oFacial and eye behavior
oVariations in speech (paralanguage)
oPersons use of interpersonal space (proxemics)
Kinesics
It is the study of body movements including posture
Kinesics is different in every culture
Facial and eye behavior
It is used to sense others’ emotional states
Emotional intelligence (EQ) is the ability to recognize and manage emotion in oneself
and in others
6 facial expressions are almost common in many cultures
oHappiness
oFear
oSadness
oSurprise
oAnger
www.notesolution.com
oDisgust
Facial and eye behavior varies throughout the world
Speech variations (paralanguage)
It includes quality of sound, loudness, tempo, tone, duration, laughing and crying
Use of interpersonal space (proxemics)
It is a persons individual perception and use of interpersonal space including territorial
space
Study of interpersonal space across cultures is called proxemics
Barriers to communication
Barriers to communication are factors that block or significantly misrepresent
successful communication
There are some common communication barriers and those are
oBarrier: perceptual screens
Perceptual screens are the windows through which we interact with
people in the world
These are made of individual factors each person brings such as age,
gender, values, beliefs, past experiences, cultural influences and individual
needs
Communicators and receivers perceptual screens influence the quality,
accuracy and clarity of the message
Screens influence whether the message received are the same or if
misrepresentation occurs in the process (ex. On pg 174)
oBarriers: language, ambiguity and jargon
Language is an important part in communication
It may create a barrier if its meaning is unclear and intention is
misrepresented
When languages differ, risk of barriers to communication exists
www.notesolution.com

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Description
Chapter 6 Interpersonal and organization-wide communication The importance of effective interpersonal and organization-wide communication Communication is the process by which information is exchanged between a sender a receiver with the goal of reaching mutual understanding o It includes verbal, nonverbal (facial expressions) and written communication 1 large study of managers in different types of jobs and industries found that managers with the most effective work units engaged in frequent communication with their employees, whereas the managers with the highest promotion rates engaged in networking activities with superiors Effective communication is a key foundation for human relationships both at work and outside of work A communication process model Main parts of a communication process model are a sender, a receiver, a channel for transmission, barriers, and a feedback loop o Sender is the person creating the message Forms the message and then encode it into a message that can be transmitted like words, gestures, pictures o Receiver is the person receiving the message Receives the message and then decode or understand the message Message contains the thoughts and feelings that the communicator intends to show in the receiver Message has 2 primary parts o The thought or theoretical part of the message (its content) o The feeling or emotional part of the message (its affect) Feedback is any information that people receive about their behavior or performance, its effect on others, or comparison to a standard or expectation o Feedback occurs when the receiver provides the communicator with a verbal or nonverbal response to the message www.notesolution.com
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