MHR 405 Chapter Notes - Chapter 11: Cross-Functional Team, Abscissa And Ordinate, Best Alternative To A Negotiated Agreement

13 views4 pages
Page 1 of 4
Chapter 11: Conflict Management
Conflict The perception in an interdependent relationship, of in compatible wishes, goals, attitudes,
emotions, or behaviours
Types of Emotions:
Behavioural component of emotion The verbal and non-verbal messages we express when we
communicate
Physiological Component of emotion - The bodily experience of emotion
Cognitive component of emotion The way our mind appraises or interprets emotion
Types of Conflict:
Relationship (affective) conflict Interpersonal incompatibilities typically including feelings of tension
and friction
Task (Cognitive) conflict Differences in viewpoints and opinions pertaining to group task
Process Conflict Controversies about aspects of how task accomplishments will process
Forms of Conflict
Interorganizational Conflict that occurs between 2 or more organizations Example: Napster vs.
Music
Intergroup Conflict that occurs between different groups or teams within an organization
Example: Accounting Vs. Marketing
Intragroup Conflict that occurs within a single group or team
Interpersonal conflict Conflict that occurs between two or more individuals
Sources of Conflict
Structural
o Specialization and goal differences Sales people Vs. Engineers
o Interdependence or common resources Relying on another to help perform next step
o Status and power difference Resentment by employees of upper level
o Jurisdictional Ambiguity The presence of unclear lines of responsibility within an
organization. Example: Blame game
Personal
o Personality Difference Personalities at workplace like Bullying
o Perceptions, values, and ethics Differences in perception like bosses and employees
would perceive organizational change differently
Unlock document

This preview shows page 1 of the document.
Unlock all 4 pages and 3 million more documents.

Already have an account? Log in

Document Summary

Conflict the perception in an interdependent relationship, of in compatible wishes, goals, attitudes, emotions, or behaviours. Behavioural component of emotion the verbal and non-verbal messages we express when we communicate. Physiological component of emotion - the bodily experience of emotion. Cognitive component of emotion the way our mind appraises or interprets emotion. Relationship (affective) conflict interpersonal incompatibilities typically including feelings of tension and friction. Task (cognitive) conflict differences in viewpoints and opinions pertaining to group task. Process conflict controversies about aspects of how task accomplishments will process. Interorganizational conflict that occurs between 2 or more organizations example: napster vs. Intergroup conflict that occurs between different groups or teams within an organization. Intragroup conflict that occurs within a single group or team. Interpersonal conflict conflict that occurs between two or more individuals. Interdependence or common resources relying on another to help perform next step: specialization and goal differences sales people vs.

Get access

Grade+
$10 USD/m
Billed $120 USD annually
Homework Help
Class Notes
Textbook Notes
40 Verified Answers
Study Guides
Booster Classes
Class+
$8 USD/m
Billed $96 USD annually
Homework Help
Class Notes
Textbook Notes
30 Verified Answers
Study Guides
Booster Classes