MHR 405 Chapter Notes - Chapter 2-4, 7-9: Organizational Learning, Cognitive Dissonance, Decision-Making

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Low consistency= when personal characteristics of a role conflict with another: clarity (clearly and confidently described, internally consistent, and stable self- concept) Self-enhancement= a person"s inherent motivation to have a positive self-concept. Self verification= a person"s inherent motivation to confirm and maintain his/her existing self. Social self= defining ourselves in terms of group membership. The process of receiving information about and making sense of the world around us: determining which information gets noticed, how to categorize this information, how to interpret information within our existing knowledge framework. Selective attention= the process of attending to some information received by our senses and ignoring other information. Categorical thinking= organizing people and objects into preconceived categories that are stored in our long-term memory. Mental methods= visual or relational images in our mind that represent the external world. Stereotyping= the process of assigning traits to people on the basis of their membership in a social category.

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