BUS 272 Chapter Notes - Chapter 9: Culture Of Asia, Problem Solving, Small Power

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieketen Brummelhuis

Document Summary

Conflict only exist when it is perceived by the parties in it (cid:367) if no one is aware of conflict then it generally doesn(cid:371)t exist. Conflict also involved opposition or incompatibility and interaction between the parties. Conflict (cid:368) a process that begins when one party perceives that another party has negatively affected or is about to affect something that the first party cares about. ** conflict has both positive and negative effects ** Dysfunctional (cid:368) conflict that hinders the group(cid:371)s performance (general view before 1970) (cid:367) ex: relationship conflict (affective) Undermined relations, wasted human energy, more job dissatisfaction, more turnover, more stress and less productivity and less information sharing. Functional (cid:368) supports the goals of the group and improves its performance (1970-1990(cid:371)s view) (cid:367) ex: constructive conflict (cognitive) Energizes debate, re-examines assumptions, can lead to creativity and can increase team cohesion. Task conflict (cid:368) conflict over content and goals of the work (cid:367) moderate levels of tc are optimal.