BUS 272 Chapter Notes - Chapter 7: Instant Messaging, Social Influence, Organizational Communication

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Lieke Brummelhuis

Document Summary

Formal channels are established by organization and transmit messages related to professional activities of members. Informal channels: personal or social messages, spontaneous and emerge as responses: decoding: the receiver must translate symbols into an understandable form. Noise: communication barriers that distort the clarity of the message such as information overload, semantic difficulties or cultural differences: feedback: check on how successful the transfer of message was, determines whether understanding is achieved. Channel richness: amount of information that can be transmitted during a communication episode. Filtering: sender purposely manipulating information so the receiver will see it more favourably. Manager tells boss what he feels what the boss wants to hear. Selective perception: receives, sees and hears based on their needs, motivations, experience, background and other personal characteristics. They project their interests and expectations into communications as they decode them. Manager stereotype young workers do not want to work extra hours. We start to forget, select or ignore information.