BUS 272 Chapter 4: Ch4 Workplace Emotions

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Sam Thiara

Document Summary

Moods are not directed toward anything in particular and tend to be longer-term emotional states. Emptions are physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness: directed toward someone or something. Represent changes in our physiological state, psychological state, and behavior. Fleeting, low-intensity, events that influence our behavior without our conscious awareness. Negative emotions tend to generate stronger level of activation than do positive emotions. Evaluation how to approach a situation we evaluate if it will be helpful or harmful, positive or negative, approached or avoided. Attitudes represent the cluster of beliefs, assessed feelings, and behavioural intentions toward a person, object, or event. Attitudes are judgments involve evaluations of an attitude object, emotions operate as events, usually without our awareness. Attitudes sometimes operate nonconsciously, but most of the time we are aware of and consciously think about our attitudes.