BUS 272 Chapter : OB Notes 7-12 (1).docx

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Poor communication is probably most frequently cited source of interpersonal conflict. 2007 study of recruiters rated communication skills as the most important characteristic of job candidate. Sender chooses a message chooses the channel receiver decodes the message provides feedback repeat. Problems occur when something disrupts flow during encoding, channel selection, decoding, or feedback. Messages are encoded (converted to symbolic form) by a sender and decoded (interpreted) by a receiver. The message rank in hierarchy affects ability to engage in communication. Message actual physical product from the source after it is encoded i. e. when we speak, speech = msg. Can get lost in translation two parties using contracts, written in legal terms and may not capture underlying meaning of parties" understandings. Communication apprehension undue tension and anxiety about oral communication, written communication, or both. Channels that are rich have the ability to: handle multiple cues simultaneously 2) facilitate rapid feedback 3) be very personal.

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