HTM 3080 Chapter Notes - Chapter 3: Groupthink, Synectics, Blockbusting

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 3080
• Professor: Rob Mc Lean

Document Summary

Chapter 3: solving problems analytically and creatively (p. 141 171) A model of problem solving: define the problem, generate alternative solutions, evaluate and select an alternative, implement and follow up on the solution. Imagination: the creation of new ideas, breakthroughs, and radical approaches to problem solving. Improvement creativity: the pursuit of incremental improvements on existing ideas. Investment creativity: the pursuit of rapid goal achievement and competitiveness. Incubation creativity: the pursuit of creativity through teamwork, involvement, and coordination among individuals. Conceptual blocks: mental obstacles that constrain the way problems are defined, and limit the number of alternative solutions that might otherwise be considered. Conceptual blocks that inhibit creative problem solving: constancy. Vertical thinking: defining a problem in only one way without considering alternative views. One thinking language: not using more than one language to define and assess the problem: commitment. Stereotyping based on past experience: present problems are seen only as the variations of past problems.