COMM 292 Chapter Notes - Chapter 7-9: Group Cohesiveness, Impression Management, Politicking With Larry King
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COMM 292 Full Course Notes
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Communication: transfer and understanding of a message between 2 or more people. Foundation for what happens among groups and between coworkers. Poor communication -- significant source of interpersonal conflict. Encoded: converting a message to symbolic form. Decoded: interpreting of the message by the receiver. Attitudes (good or bad attitude when sending/interpreting) Socio-cultural system (rank in any hierarchy affects ability to communicate) Eg when we speak, the message is the speech. Message is affected by the code (group of symbols) used to transfer. Meaning, as well as the content and how we arrange the codes/content. Lost in translation -- when two parties (eg during a contract) do not have the same understanding of terms. Collective agreement: written b/w management and unions (encoding of their negotiations) Channel: medium through which a message travels. Formal channels -- established by the organization and transmit messages related to job activities. A poor channel can distort a message.
