BUS 304 Chapter 13: Ch.13 - Conflict, Power, and Politics
Document Summary
Three ingredients for intergroup conflict: group identification, observable group differences and frustration (or anticipated frustration: frustration: if one group achieves its goal, another will not. Intergroup conflict: behaviour that occurs among organizational groups when participants identify with one group and perceive that other groups may block their group s goal achievement or expectations. Competition: rivalry among groups in the pursuit of a common price (vs. conflict has a direct interference with goal achievement) Sources of conflict: sources of intergroup conflict are, goal incompatibility. The differences in cognitive and emotional orientations among managers in different functional departments. Departments have different values, attitudes and standards of behaviour which can lead to conflict (can be magnified with lack of trust: task interdependence. Dependence of one unit on another for materials, resources and information. Sequential interdependence: output of one goes into the next department. Reciprocal interdependence: departments mutually exchange materials and information.
