ADM 2336 Chapter Notes - Chapter 7: Distributive Justice, Procedural Justice, Job Performance
3 Nov 2016
School
Department
Course
Professor
Document Summary
Reflects prominence of its brand in the minds of public & perceived quality of its g & s. Matters not jut to potential consumers but also to potential employees. Depends on many things, but 3 important factors = trust, justice, & ethics. Trust: willingness to be vulnerable to an authority based on positive expectations about authority"s a(cid:272)tio(cid:374)s & i(cid:374)te(cid:374)tio(cid:374)s. Trust only becomes an issue when an individual is dependent on & vulnerable to actions of another party. Trust is rooted in 3 different factors: disposition-based trust your personality traits. Some trustors are high in trust propensity: a general expectation that the words, promises, & statements of individuals & groups can be relied upon it"s like (cid:862)(cid:271)li(cid:374)d trust(cid:863) Shaped by genetics & environment (early-life experiences --- childhood) Also affected by national culture: cognition-based trust based on a rational assessment of authority"s trust(cid:449)orthi(cid:374)ess. As we gain more knowledge about person (authority), we determine trustworthiness based on cognitions.
