CCT324H5 Chapter Notes - Chapter 7: Communication Apprehension, Information Overload, Proxemics

• School: UTM
• Department: Communication, Culture and Technology
• Course: CCT324H5
• Professor: Olga

Document Summary

Foundation of many things, specially in group work. Transfer and understanding of messages between 2 or more people. Communication process: communication is both interactive and iterative process (1) sender (2) encoding (3) the message (4) the channel (5) decoding (6) receiver (7) noise (8) feedback. Steps b/w source and receiver = transfer of understanding meaning. Sender chooses either formal (established by organization and transmit messages related to the professional activities of members, authority chain) or informal (response to individuals choice) Communication apprehension: undue tension and anxiety about oral communication, written communication or both. Channel: medium through which a message travels, differ in their ability to transfer messages. Channel richness: amount of information that can be transmitted during communication episode. Ability to: (1) handle multiple cues (2) facilitate rapid feedback (3) very personal. Channel depends of if message is routine (non complex and straight forward) Senders purposely manipulating information so receiver sees it more favorably.