ADMS 2400 Chapter Notes - Chapter 7: Communication Apprehension, Instant Messaging, Linkedin
16 Mar 2018
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Document Summary
Communication: transfer and understanding of a message between two or more people. Sender: initiates a message by encoding a thought. Message: actual physical product of the sender"s encoding. Formal channels: established by the organization and transmit messages related to the professional activities of members. Informal channels: personal or social, are spontaneous and emerge as a response to individual choices. Receiver: person to whom the message is directed, who translates the symbols into understandable form. This is where the person is decoding. Noise: communication barriers that distort the clarity of the message (perceptual problems, information overload, cultural differences, semantic difficulties). Feedback: checks how successful the transfer of messages has been intended. The model is an interactive and iterative process. Must take in mind the receiver and revise its message. Communication apprehension (anxiety): undue tension and anxiety about oral communication, written communication or both. Channels differ in their capacity to convey information:
