CCT324H5 Chapter Notes - Chapter 1: Organizational Behavior, Interpersonal Communication, Absenteeism

• School: UTM
• Department: Communication, Culture and Technology
• Course: CCT324H5
• Professor: Olga Tabunshchikova

Document Summary

What do we mean by organization: organization consciously coordinated social unit composed of a group of people who work together toward a common goal or set of goals, examples: schools, hospitals, churches, retail stores, government agencies. Ob looks at consistencies: behavior is generally predictable, ob is the systematic study of behavior to make reasonably accurate predictions. Ob has few absolutes: different people may act differently in the same situation, same person"s behavior changes in different situations. Ob takes a contingency approach: contingency approach considering behavior within the context in which it occurs. Responding to globalization: organizations no longer constrained by national borders, canadian companies facing tough competition from companies in the us, Europe, japan, and china: to be more competitive, they have had to, reduce costs. Improving customer service: majority of employees in developed countries work in service jobs (e. g. 78% in.