MGTB27 lec 1&2.docx

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Management (MGH)
Joanna Heathcote

MGTB27 LEC 1: Organizational Behavior- the attitudes and behaviors of individuals and groups in organizations  How organizations can be structured more effectively  How events in the external environment affect organizations LEC 2: 3 types of Organization Behaviors Productivity-behavior affects productivity -influence performance -effectiveness: achievement of the goal -efficiency: the ratio of effective output to the input required to achieve it Absenteeism-bring losses due to absent to work -the failure to report to work Turnover-the voluntary or involuntary permanent withdrawal from an organization -managers not interested in employees’ attitudes to certain preference in cultures and random things but only concern in those would affect performance Environment influence employees’ behavior -group dynamic is another factor for efficiency (Motivation) Manager wants to get things done faster and more efficient 2 types of Attitudes Job satisfaction-refers to a collection of attitudes that ppl have about their jobs Organizational commitment-an attitude that reflects the strength of the linkage between an employee and an organization Determinants of behavior: background, environment, personality (EVERYTHING) Individual level: personality, learning, perception, attribute, motivation, heuristics Group level: power, social influence, conflict, organizational structure and change 3 perspectives about OB Dispositional, situational, interactionism Dispositional: focuses on individual dispositional and personality -individuals possess stable traits or characteristics that influence their attitudes and behaviors -individuals are predisposed to behave in certain ways Situational: characteristics of the O setting such as rewards and punishment influence ppl feelings, attitudes and behaviors -many studies have shown that situational factors such as the characteristics of work tasks predict job satisfaction -Team dynamic Interactionist: Organizational behavior is a function of both dispositional and the situation -to predict and understand OB, we need to know something about an individual’s personality and the work setting -this is the most widely acdept3ed approach to OB PERSONALITY The relatively stable set of psychological characteristics that influence the way an individual interacts with his or her environment and how he or she feels, thinks, and behave -no perfect personality for film -managers should make should find the right person for the right place, job -focus on the good things P and situation -situations can be described as being either “weak” or “strong In weak, roles are loosely defined there are few rules and weak reinforcement and punishment contingencies -P has the strongest effect in weak situations In strong situations, the roles, rules and contingencies are more defined -P has less of an impact in strong situtaions FIVE FACTOR MODLE OF P 1. EXTRAVERSION 2. EMOTIONAL STABILITY/ NEUROTICISM 3. AGREBLENESS 4. CONSCIENTIOUSNESS 5. OPENNESS TO EXPERIENCE Extraversion -important for jobs that require interpersonal interaction and where being sociable, assertive, energetic, and ambitious is important for success Neuroticism -persons high on emotional stability will have more effective interactions with co-workers and customers as they tend to be more clam and secure Agreeableness -contributes to job performance in jobs that require interaction and involve helping, cooperating and nurturing others as well as in jobs that involve team work and cooperattion Conscientiousness -important for job performance on most jobs given the tendency towards hard work and achievement Openness to E -important for jobs that involve learning and creativity given the tendency to be intellectual, curious, and imaginative LOCUS OF CONTROL -A set of beliefs about whether one’s behavior is control mainly by internal and external factors Internals believe that the opportunity to control their own behaviors resides within themselves Externals believe that external factors determine their behavior Behavior by luck=external locus of control Behavior by skills=internal locus of control (earn more money) -Monitor your own behavior -internals are more satisfied with their jobs, earn more money, and achieve higher O positions -Internals perceive less stress, cope with stress better and engage in more careful career planning SELF-MONITORING -the extent to which ppl observe and regulate how they appear and behave in social settings and relationships -high self-monitors take great care to observe and control the images that they project -doing the job well doesn’t mean you will get promoted -on skills=promotion -self promotion -make managers feel good High self M show concern for socially appropriate behavior and social cues, and they regulate their behavior and self-presentation accordin
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