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MGTA03 Ch 10

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University of Toronto Scarborough
Management (MGT)
Chris Bovaird

MGTA03 Ch 10 Psychological contract the set of expectations held by an employee concerning what they will contribute to an organization and what the organization will provide the employee inducements in return Human relations interactions btwn employers and their attitudes toward one another Job satisfaction the pleasure and feeling of accomplishment employees derive f performing their jobs well Morale the generally positive or negative mental attitude of employees toward their work and workplaceLow moraleTurnover the percentage of an organizations workforce that leaves must be replacedmay weed underperformers but also produce vacancies disruption in production decreased productivity high restraining costs Motivation the set of forces that causes ppl to behave in certain waysClassical theory of motivation Fredrick Taylor a theory of motivation that presumes that workers are motivated almost solely by moneyScientific management breaking down jobs into easily repeats components and devising more efficient tools and machines for performing themtime and motion studies Hawthorne effect the tendency for workers productivity to increase when they feel they are receiving special attention f managementThe Human Resources ModelTheory X a management approach based on the belief that ppl must be forced to be productive bc they are naturally lazy irresponsible and uncooperativeTheory Y a management approach based on the belief that ppl want to be productiv
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