MGTA02H3 Chapter 1: Chapter 1 - Study Guide (2nd edition)
16 Jan 2011
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MGTA02H3 Full Course Notes
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Business: an organized effort to provide things that customers want to buy ability to provide the things that people want to buy. Operations: the direction and control of processes that transform resources into finished goods or the management of the creation of goods and services, using the factors of production. Operations managers make things or make things happen. Fact: 80% of canadians work in services & services make up 69. 1% of the gdp. Service operations: production activities that yield intangible services. Goods production: production activities that yields tangible products. Operation (production) management: the systematic direction and control of the processes that transform resources into finished goods and services. Production manger: managers responsible for ensuring that operations process create value and provide benefits. Operation process: a set of methods and technologies used in the production of a good or service. Types of production are classified according to differences in their operations:
