RSM260H1 Chapter Notes - Chapter 1,4,7: Collaborative Software, Customer Satisfaction, Voicemail
Document Summary
Organizations social inventions for accomplishing common goals through group effort. Their essential characteristics is the coordinated presence of people. Ob is about understanding people and managing them to work effectively. Ob is concerned with how organizations can survive and adapt to change. Organizations depend on interaction and coordination among people to accomplish their goals. Ob is concerned with how to get people to practice effective teamwork. Ob the attitudes and behaviours of individuals and groups in organizations. How organizations can be structured more effectively and how events in their external environments affect organizations. Human resource management programs, practices, and systems to acquire, develop, and retain employees in organizations. Must think about what are the factors that make an organization competitive and a great place to work. Provides a scientific foundation that helps improve predictions of organizational events and behaviour. Determine why people are more or less motivated, satisfied or prone to resign.
