Management and Organizational Studies 1021A/B Chapter Notes - Chapter 5: Teachable Moment, Absenteeism, Mental Model

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 1021A/B
• Professor: Prof

Document Summary

Formal process of familiarizing new employees with the organization, their jobs, and their work unit and embedding organizational values, beliefs, and accepted behaviours. The acquisition of skills, behaviors, and abilities to perform current work. The acquisition of skills, behaviors, and abilities to perform future work or to solve an organizational problem. System approach involves four phases: (1) need assessment, (2) program design, (3) training delivery, and (4) evaluation of training. per employee each year on formal training. Organizations are also providing training on an as need basis and ensuring that it is linked to actual work experiences. If workers consistently fail to achieve productivity objectives, or the organizations receive an excessive number of customer complaints, suggest training. The skills and knowledge the company wants people to have and the behaviours employees should acquire and/or change. The consideration of a trainee"s maturity and experience when assessing him or her.