Chapter 4 – Values, Attitudes and Work Behaviour
What are Values?
Generational Differences in Values
Cultural Differences in Values
- Power Distance: The extent to which an unequal distribution of power is accepted by society
- Uncertainty Avoidance: The extent to which people are uncomfortable with uncertain and
- Individualism/Collectivism: Individualistic societies stress independence individual initiative,
and privacy. Collective cultures favour interdependence and loyalty to family or clan
Implications of Cultural Variations
Exporting OB Theories
Importing OB Theories
Appreciations Global Customers
Developing Global Employees
What are Attitudes?
A fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or
category of people
Belief + Value = Attitude → Behaviour
What is Job Satisfaction?
A collection of attitudes that workers have about their jobs
What Determines Job Satisfaction?
Discrepancy Theory: A theory that job satisfaction stems from the discrepancy between the job outcomes
wanted and the outcomes that are perceived to be obtained
Distributive Fairness: Fairness that occurs when people receive the outcomes they think they deserve
from their jobs
Equity Theory: A theory that job satisfaction stems from a comparison of the inputs one invests in a job
and the outcomes one receives in comparison with the inputs and outcomes of another person or group
My Outcomes = Other`s Outcomes
My Inputs Other`s inputs Inputs: Anything that people give up, offer or trade to their organization in exchange for outcomes
Outcomes: Factors that an organization distributes to employees in exchange f