Management and Organizational Studies 2181A/B Chapter Notes - Chapter 6: Employee Assistance Program, Presenteeism, Coronary Artery Disease

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Kyle Cameron

Document Summary

Stress- defined as a psychological response to demands that possess certain stakes for the person and that tax or exceed the person"s capacity or. Stressors- demands that cause the stress response. Strains- negative consequences of the stress response. Transactional theory of stress-a theory that explains how stressful demands resources. are perceived and appraised, as well as how people respond to the perceptions of appraisals. Primary appraisal- evaluation of whether a demand is stressful and, if it is, the implications of the stressor in terms of personal goals and well-being. Benign job demands- job demands that are not appraised as being stressful. Hindrance stressors- stressors that tend to be appraised as thwarting progress toward growth and achievement. Challenge stressors- stressors that tend to be appraised as opportunities for growth and achievement. 1) work hindrance stressors: role conflict- others having different expectations of what an individual needs to do in a role. 3) non-work hindrance stressors employee has to others.