Management and Organizational Studies 2181A/B Chapter Notes - Chapter 10: Computer-Mediated Communication, Social Networking Service, Nonverbal Communication

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Communication communication: process by which information and meaning is transferred from a sender to receiver. The communication process: a sender needs to translate (encode) an idea into a verbal, written or nonverbal message, this encoded message is transmitted to a receiver who needs to interpret (decode) the message to understand the information. What does it mean to be a good communicator: face-to-face communication. Web 2. 0: describes websites and application though which users actively interact, create, collaborate, and communicate. How to use email more effectively: use labelling and ling capabilities, use delete button, reduce junk email, limiting time on email. Videoconferencing- a communication medium that permits real time, live interaction and discussion between remote individuals or groups via satellite or internet ex. skype ( sky and peer to peer) Pros: cost ef cient and task oriented, works well for tasks using simple information exchanges, cooperative problem solving or making routine decisions.