Management and Organizational Studies 2181A/B Chapter Notes - Chapter 9: Tacit Knowledge, Karl E. Weick, Salomon Brothers

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

Learning: a relatively permanent change in an employee"s knowledge or skill that results from experience. Has a signi cant impact on decision making: process of generating and choosing from a set of alternatives to solve a problem (more knowledge/skill= more sound decisions) Takes employees 3 months-1year to perform at a satisfactory level (expertise takes longer) Why do some employees learn to make decisions better than others? expertise: the knowledge and skills that distinguish experts from novices. The differences between experts and novices are almost always a function of learning. We can tell people have learned by observing their behaviours and changes in behaviours that demonstrate learning. True learning occurs when behaviours repeat over time. Types of knowledge: explicit knowledge: knowledge that is easily communicated and available to everyone (usually what companies teach at training sessions, written info, tacit knowledge: knowledge that employees can only learn through experience (not easily communicated, more important)