Management and Organizational Studies 2181A/B Chapter Notes - Chapter 2: Job Performance, Flight Attendant, Job Analysis

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Stelian Medianu

Document Summary

Definition employee behaviours that contribute either positively or negatively to the accomplishment of organizational goals. Example: if a restaurant prides themselves on world class customer service, an employee who is texting is not contributing to the organizations goals. There are three general categories in which a good performer must fall under: task performance, citizenship behaviour, counterproductive behaviour. Definition employee behaviours that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Example: for a flight attendant, task performance includes explaining and demonstrating safety procedures and checking the condition of the aircraft. Can be categorized down further in routine task performance, creative task performance, and adaptive task performance. Routine task performance well known or habitual responses by employees to predictable task demands: example flight attendants might robotically demonstrate how to insert the seatbelt (i. e. seatbelt instructions haven"t changed)