Management and Organizational Studies 2181A/B Chapter Notes - Chapter 15: Organizational Culture, Safety Culture, Customer Service

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Hayden Woodley

Document Summary

Symbols: images an organization uses, which generally convey messages. Work place open, top management in different building, unique etc. language: jargon, slang, and slogans within an organization. Stories: consist of anecdotes, accounts, legends, and myths that are passed down from cohort to cohort within an organization. Leaders and employees describe what the company values or finds important. Rituals: daily or weekly planned routines that occur in an organization. Ceremonies: formal events, generally performed infront of an audience of organizational members. Eg. convocation ceremony, orgs use public reward ceremonies . eg. every year change desk. Espoused values: beliefs, philosophies, and norms the company explicitly states: range from published documents, vision or mission statements, or verbal. Its important to distinguish between espoused and enacted values. Its one thing for a company to say, its another for employees to consistently act in ways that support these values. I(cid:374) ti(cid:373)es of e(cid:272)o(cid:374)o(cid:373)i(cid:272) do(cid:449)(cid:374)tu(cid:396)(cid:374) stayi(cid:374)g t(cid:396)ue to espoused (cid:448)alue is(cid:374)"t easy.