Textbook Notes (362,820)
Canada (158,064)
Psychology (4,729)
Chapter 10

Chapter 10.docx

7 Pages
Unlock Document

Western University
Psychology 2660A/B
Natalie J Allen

Chapter 10 Organizational attitudes and behaviour Job satisfactionJob satisfaction is the degree of pleasure an employee derives from his or her job Everyone differs in their expectations from a job and thus will differ in their reactions to themGlobal job satisfactionoverall feelings about a jobJob facet satisfactionfeelings about supervisors coworkers promotional opportunities pay etcJob descriptive index is used to measure job satisfaction regarded with professional esteem within IO psych o Likewise the Minnesota satisfaction questionnaire is highly regarded within the professionVery dissatisfiedvery satisfiedPeople high in positive affectactive alert enthusiastic inspired interested optimistic persevereHigh in negative affectpessimisticObjective job conditionslevel of pay hours of work and physical working conditionsFigure 102 Model of job satisfaction o Positive affectivityObjective job circumstancesinterpretation of job circumstancesjob satisfactionJob satisfaction was found to correlate o 29 with neuroticism o 25 with extraversion o 02 with openness o 17 with agreeableness o 26 with conscientiousness As a set these big 5 personality traits has a multiple correlation coefficient of 41 with job satisfactionFeelings of job satisfaction are inheritable also are related both to the objective condition of work and to the workers personalityStudy asked to judge to heaviness of several weights o The judgment of the target item was found to be influenced by the weight of the previous item o Likewise our judgments are embedded in a relative context and cannot be made independently of that context Even though moods may not be directly controllable given their somewhat vague and diffuse causes organizations may be more successful in elevating employees moods than in raising their overall level of job satisfactionFive categories of emotions all of which are or can be manifested in the workplace o Positivehappiness love pride o Negativesadness hopelessness despair o Existentialanxiety guilt shame o Nastyanger envy jealousy o Empatheticgratitude compassion sympathyMoods and emotions are related but not identical to attitudesSupervisors exert substantial influence on the moods of their employees o Employees felt more negative and less positive emotions when interacting with supervisors than when interacting with clientscustomerscoworkersEmployees who felt compelled to regulate their emotions hide negative fake positive experienced more stress and lower satisfactionRelationship between job satisfaction and job performanceo Not very strong 30 o Organizational attempts to enhance both JS and JP simultaneously will likely be unsuccessful Withdrawal behaviourabsence temporary and turnover permanent o The more people dislike their job the more likely they are to quito Satisfactionturnover40 o This is only when alternative employment is readily available because a bad job is better than no jobCorrelation between JS and absence is smaller 25 o When you like your job you will give more effort to make it to work even with a mild cold Job involvement
More Less

Related notes for Psychology 2660A/B

Log In


Don't have an account?

Join OneClass

Access over 10 million pages of study
documents for 1.3 million courses.

Sign up

Join to view


By registering, I agree to the Terms and Privacy Policies
Already have an account?
Just a few more details

So we can recommend you notes for your school.

Reset Password

Please enter below the email address you registered with and we will send you a link to reset your password.

Add your courses

Get notes from the top students in your class.