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Chapter 12

Psychology 2660A/B Chapter 12: Lecture 12

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Department
Psychology
Course
Psychology 2660A/B
Professor
John Meyer
Semester
Winter

Description
Work Group: Shared dutiesresponsibilities Clear boundaries of membership Teams : 2 or more individuals working together Actions are interdependent and coordinated 1 cant happen until another Members have particular , differentiated , specific roles Must be some common goal or objective share a task perception of being a team Different from a work group Can work from the same location or be geographically separated Nominal name; team in name but not an actual team (not interdependent) Sometimes teams themselves state each persons role sometimes officially assigned by someone else Types of Teams: Production (frontline employees; produce tangible output) e.g., automobile assembly teams Service (employees who cooperate to provide customer service) e.g., airline attendant teams; sales teams Management (crossfunctional; coordination of units) e.g., Planning teams; policymaking teams Project (crossfunctional; limitedtime specialized projects) e.g., product development teams ActionPerforming (timelimited; expert specialists who carry out complementary interlinked roles) e.g., negotiating teams; surgical teams; theatre groups Advisory (temporary; problem solving) e.g., quality circles; TQM teams Intragroup Processes Individual behaviour can be influenced by the presence of others (e.g., team members) in a variety of ways Research in social psychology has revealed many relevant group characteristics, processes, and effects Examples: Norms (conformity and compliance) Social Loafing Group cohesion Aspects: Establishing roles Formal vs. informal The more formal the easier it is to distinguish people help to tie behaviour to outcomes Informal not officially decided who has what role team can informally determine the role Identification of leader Leader immergence; leader just comes out when throw people together Norms: people make unwritten rules In groups usually dont have a person that enforces them Enforced through social consequences usually if someone does something wrong they are called out on it, rude to them etc More often than not it is group coming together to tell them
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