BU288 Chapter Notes - Chapter 1: Hawthorne Effect, Western Electric, Ideal Type
Document Summary
What are organizations: organizations: social inventions for accomplishing common goals through group effort. Why study organizational behaviour: can be considered interesting because it is about people and human nature. It is important to managers, employees, and customers and information can be used to increase effectiveness: can provide a competitive advantage for a business if used efficiently. Managing organizational behaviour: management: the art of getting things accomplished in organizations through others, evidence-based management: translating principles based on the best scientific evidence into organizational practices. The human relations movement and a critique of bureaucracy: hawthorne studies: research conducted in 1920s and 1930s at the hawthorne plant of western electric near chicago that illustrated how psychological and social processes affect productivity and work adjustment. Managerial roles: henry mintzberg conducted and defined them. Interpersonal roles: figurehead: managers serve as symbols to the organization, leadership: managers select, reward and discipline employees, liaison: managers maintain horizontal contacts inside and outside the organization.
